Navy HHG Encourages Sailors to Complete Customer Satisfaction Survey

Story Number: NNS170619-14Release Date: 6/19/2017 10:24:00 AM
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By Suzanna Brugler, Naval Supply Systems Command Global Logistics Support, Deputy, Office of Corporate Communications

SAN DIEGO (NNS) -- Naval Supply Systems Command Global Logistics Support (NAVSUP GLS) Household Goods (HHG) encouraged Sailors to provide feedback concerning their military move experience by completing the customer satisfaction survey (CSS), June 16.

"Your feedback has a direct impact on future moves for all Department of Defense military members, civilians, and their families," said Deborah McGlennon, NAVSUP GLS HHG program manager.

"Transportation service providers are awarded government shipments based on a combination of CSS scores and transportation rates. This is to ensure we are getting high quality moves at the best value for our tax payers' dollars," said McGlennon.

Upon delivery of service members' personal items, an automated email will be sent asking members to complete a CSS rating the transportation service provider (TSP), aka moving company.

Each CSS is reviewed by both the origin and destination Personal Property/HHG offices to determine if any action should be taken against them.

If the service member's move was satisfactory, no action will be issued by the HHG office.

However, if the service member had a bad moving experience, then disciplinary action may be issued against the company. These actions will also impact how many shipments a TSP will receive in the future.

"As you can see the CSS is a vital part of the move process," said Andrea Gergen, NAVSUP GLS HHG assistant program manager.

"The CSS ensures that only quality moving companies are awarded government shipments in the future. It is important to make your voice heard! This not only benefits you, but also your fellow service members," said Gergen.

Service members will receive an automated email from the Defense Personal Property System (DPS) once their shipment is marked "delivered" in their DPS account.

Service members will receive email reminders at seven, 14 and 21 days after a shipment delivery.

Service members can find a guide to assist with completing the CSS on the HHG webpage at:

If service members have issues completing their CSS online, they may contact the DPS System Response Center, or help desk, to complete their survey over the phone at 800-462-2176 (option 7), 24 hours a day, seven days a week.

NAVSUP GLS provides global logistics for a global Navy. The organization is made up of approximately 6,300 military and civilian logistics professionals operating from 105 locations worldwide, providing an extensive array of integrated global logistics and contracting services to Navy, Marine Corps, joint operational units, and allied forces across all warfare enterprises.

For more NAVSUP Global Logistics Support, visit or

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Navy family members relax on their front lawn while movers deliver household goods to their new home on Ford Island.
Official U.S. Navy file photo.
March 26, 2004
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