HST Shipís Store Wins Fifth Straight Excellence Award


Story Number: NNS040209-14Release Date: 2/10/2004 12:12:00 AM
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By Journalist Seaman Jennifer Carl, USS Harry S. Truman Public Affairs

PORTSMOUTH, Va. (NNS) -- USS Harry S. Truman's (CVN 75) Sales and Services (S-3) Division continues a tradition of excellence with its fifth consecutive Ship's Store and Service Excellence Award.

The award was presented to Commanding Officer Capt. Michael R. Groothousen during a ceremony on the ship's forward mess decks Jan. 30. Each S-3 Sailor received a coin as a token of appreciation for his or her accomplishments.

S-3 Division is responsible for retail operations aboard the ship. This includes managing the ship's store, mini mart, barber shop and vending machines. S-3 also maintains a video game room, which features 10 video game machines, and ship's laundry. Every part of this division's job promotes good quality of life aboard the ship.

During the 2002-2003 deployment, S-3 statistics included 23,520 haircuts and the processing of more than 5.7 million pounds of laundry.

Inspectors for the excellence award rated the ship on how S-3 operates and maintains the areas they control. The inspectors also handed out customer surveys to evaluate the ship's retail operations based on Sailors' opinions. Customer service played a key role in earning the excellence award, according to Ship's Serviceman 1st Class (SW) Thomas Coffey, S-3's leading petty officer.

"It's all about how you do business, just doing business the right way," said Coffey. "It's about knowing which items to order, what sells and what isn't going to sell."

Hard work from junior ship's servicemen (SHs), combined with excellent supervision by such leaders as Ship's Serviceman 1st Class (SW/AW) James K. Watkins, keep HST on top, according to Coffey.

"A lot of hard work is done by the junior SHs," added Watkins. "They won this award. We just supervise."

While Coffey agrees with Watkins that the junior Sailors contributed a great deal to winning this award, he also recognizes the accomplishments of the senior SHs.

"The SHs we have on board do an outstanding job," said Coffey. "And if our leaders weren't such good supervisors, we wouldn't have been recognized for this."

Teamwork has been the main ingredient for HST's success, according to Ship's Serviceman 2nd Class (SW) David Glanton, who has been aboard Truman for more than a year.

"As a team, we come together and work together to achieve excellence," said Glanton. "Teamwork and dedication set Truman apart."

Earning this award makes HST eligible for "Best in Class" of the Atlantic Fleet, according to Coffey. Only east coast ships that have earned the Ship's Store and Service Excellence Award are considered for the Atlantic Fleet "Best in Class" award.

After adding a fifth excellence award to their collection, S-3 Sailors plan to continue making HST's retail operations one of the best in the fleet.

"The excellence award is a prestigious award," said Ship's Serviceman 3rd Class (SW/AW) Braye Jombo. "And we're just going to keep doing better and better."

For related news, visit the USS Harry S. Truman (CVN 75) Navy NewsStand page at www.news.navy.mil/local/cvn75.

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