YOKOSUKA, Japan (NNS) -- The post office at Commander Fleet Activities Yokosuka, Japan (CFAY) is hoping to make sending holiday gifts to loved ones a little quicker and easier this year.
Beginning Nov. 19 and running through Dec. 21, patrons who wish to send more than four packages at a time may schedule an appointment one hour before the post office's normal opening time.
"We're just trying to help people out as much as possible," said Postal Clerk 1st Class (SW) Maria Roldan, CFAY post office's custodian of postal effects. "The post office is trying to eliminate the long lines and make a more stress-free environment."
According to Roldan, customers with multiple packages can hold up the line and cause lengthy delays in customer service. Appointments would help alleviate long line and waits.
"If they make an appointment, all of our attention is on them," Roldan said. "It will help streamline the process.
Patrons can also help avoid delays by preparing their packages before stepping up to the service counter. It would be very helpful if customers already have their packages properly packed and sealed, have all customs forms filled out and have the address information properly written on parcels before arriving at the post office.
The CFAY post office, including satellite locations at Ikego and Negishi housing complexes, will extend working hours on Christmas Eve and remain open until 8 p.m. to ensure customers can send packages and pick them up before Christmas.
"[Customers] are busy doing other things, but we want them to be able to get there package out in a timely manner," said Postal Clerk 2nd Class Brian Garfield.
Garfield said that being able to offer good customer service is a great feeling.
"To see a kid get their gift in time lets you know you're making a difference," he said.
The holiday season is the busiest time of the year for the Yokosuka post office. During the last three weeks of the year, the amount of mail that goes through the Yokosuka post office nearly doubles. The extra workload doesn't dampen the spirits of CFAY postal clerks, it motivates them.
"I love being a postal clerk and it doesn't matter that it's Christmas time," said Postal Clerk 2nd Class (SW/AW) Shavonne Davis, petty officer-in-charge of the Ikego post office. "It's an all year around thing - just at Christmas time you put it into power drive."
For more news from Commander Fleet Activities Yokosuka, visit www.news.navy.mil/local/cfay/.