Personal Property Shipping Offices Pilot New System for Moving Household Goods

Story Number: NNS081122-06Release Date: 11/22/2008 8:40:00 PM
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From Fleet and Industrial Supply Center Public Affairs

SAN DIEGO (NNS) -- Fleet and Industrial Supply Center personal property shipping offices (PPSO) in Puget Sound, Wash., Naples, Italy, and San Diego, began piloting the Defense Personal Property System (DPS), a new Web-based system for arranging household goods (HHG) moves, Nov. 19.

Eligible HHG shipments moving between these three FISC PPSOs and the other 18 pilot sites througout the Department of Defense will be processed in DPS. Shipments not moving between the pilot sites will continue to be processed through DoD's current moving program, Transportation Operational Personal Property Standard System (TOPS).

DPS is part of a new DoD personal property program called Families First, which focuses on meeting the needs of service members by promoting quality service. The backbone of Families First, DPS, was developed to improve and streamline the HHG move process for service members, military civilians and their families. It will replace TOPS when it is successfully implemented.

"DPS is designed to alleviate some of the stresses inherent in permanent change of station (PCS) moves by giving customers a voice in how their personal property is moved," said Rear Adm. Andy Brown, commander, Fleet and Industrial Supply Centers. "It will provide customers with 24-hour online access to personal property shipment information throughout the entire move process."

DPS will be the focal point for all members of the personal property community, including DoD customers, Transportation Service Providers (TSPs), PPSOs, the military services and others who participate in the personal property moving process. Customers will use DPS to file and settle claims directly with their TSP. Claims protection includes full replacement value of items lost or damaged beyond repair.

"Under the new system, customers will be able to correspond directly with TSPs to obtain first-hand information relating to their personal property shipments," said Brown. "They won't need to go through a third party to ask simple questions about shipment status, delivery options, excess weight costs or to expedite loss and damage claims."

The system will provide enhancements for TSPs including improved payment processing through the U.S. Bank PowerTrack system, online rate filing, reduction of government-unique forms and the ability to accept shipments online. TSPs will also receive notifications of important information throughout the shipment management process.

The enhanced capabilities of DPS will also result in reduced paper handling for PPSOs.

"Our PPSO personnel will benefit from the more efficient and streamlined processes and have a better system to manage their workflow and respond to customers needs," said Brown.

Since DPS is a Web-based application, there is no application-specific software to install or set-up on computers. However, users need Netscape 4.75 (or higher) or Microsoft Internet Explorer 5.5 (or higher) browsing software with JavaScript and cookies enabled and a valid e-mail account.

For additional information, visit the DPS homepage at, or contact one of the FISC DPS pilot sites.

COMFISCS is responsible for facilitating best business practices and efficiencies across the seven FISCs located in San Diego; Norfolk; Jacksonville, Fla.; Yokosuka, Japan; Pearl Harbor, Hawaii; Bremerton (Puget Sound), Wash.; and Sigonella, Italy; and for optimizing the performance of base supply functions and standardizing levels of service across 13 regions and 79 Navy installations.

COMFISCS comprises more than 7,500 military and civilian logistics professionals, operating as a single cohesive team providing global logistics services from nearly 135 locations worldwide.

For more news from Commander, Fleet and Industrial Supply Centers, visit

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