SAN DIEGO (NNS) -- Members of the Personal Property Shipping Office (PPSO) at Fleet and Industrial Supply Center (FISC) San Diego predict that the new Web-based Defense Personal Property System (DPS) for arranging household goods (HHG) moves will benefit service members through its transparency and greater ease of property management.
"When you look at the screens, it is great information that is provided to the member. We discovered that it was really quite easy to do from a customer point of view," said Octavia Fulgham, client services supervisor.
There is also more accountability on the part of the movers. With DPS, customers are allowed more opportunities to provide feedback, and these opinions may result in recommendations used to select a particular moving company.
"This will, in many cases, pressure local agents to hire people who have a reputation for doing the job right the first time," Fulgham said.
According to HHG director Jeff Clawson, filing claims online will be the standard with DPS.
"Customers are able to list all damaged items and initiate their claim," he said.
Clawson also stated that customers will coordinate shipping delivery and moving dates themselves in order to eliminate third-party communication and the misunderstandings that can occur as a result.
"Service members will find many benefits to DPS," Clawson said.
During the pilot implementation, approximately five eligible DPS moves per month - currently only moves between participating sites - will filter through FISC San Diego. The system is scheduled to be implemented at all PPSO offices in early 2009.
FISC San Diego is one of 18 DoD DPS pilot sites worldwide. Two other FISC PPSOs are participating in the pilot as well-FISC Puget Sound and FISC Sigonella Detachment Naples, Italy.
DPS will replace DoD's current moving program, Transportation Operational Personal Property Standard System, when it is successfully implemented.
Commander, Fleet and Industrial Supply Centers (COMFISC) provides an array of integrated global logistics and contracting services to Navy and joint operational units across all warfare enterprises.
COMFISCS is responsible for facilitating best business practices and efficiencies across the seven FISCs located in San Diego; Norfolk; Jacksonville, Fla.; Yokosuka, Japan; Pearl Harbor; Bremerton, Wash.; and Sigonella, Italy; and for optimizing the performance of base supply functions and standardizing levels of service across 13 regions and 79 Navy installations.
COMFISCS comprises more than 7,500 military and civilian logistics professionals, operating as a single cohesive team providing global logistics services from nearly 135 locations worldwide.
A component of the Naval Supply Systems Command, headquartered in Mechanicsburg, Pa., COMFISCS is part of a worldwide logistics network of more than 25,000 military and civilian personnel providing "One-Touch Supply."
For more news from Commander, Fleet and Industrial Supply Centers, visit www.navy.mil/local/comfisc/.