New Streamlined Check Out Process Aims to Save Time, Money


Story Number: NNS090629-19Release Date: 6/29/2009 4:53:00 PM
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By Dan Bowen, Commander Fleet Activities Yokosuka Public Affairs

YOKOSUKA, Japan (NNS) -- Commander Fleet Activities Yokosuka (CFAY) initiated a new, streamlined check-out process for all active duty military members assigned to CFAY and its tenant commands June 15.

The new process reduces the number of check-out locations, the amount of time required at each location for check-out and costs.

The biggest changes to the check-out process are that individuals will be provided a simplified check-out sheet, detailing where, when and what individuals need to complete their check-out at each location and more help and guidance from the Fleet and Family Support Center (FFSC) staff.

"[The] individual will come and get the check-out sheet, our guys will explain the process to them, help them understand where everything is, give them this location sheet with appointment dates, times, phone numbers and locations," said Lt. Jaclyn Fischer, FFSC division officer. "The individual [then] comes back and our guys review [their progress] with them."

Another benefit of the new process is the "virtual check-out." Individual needs are examined by the staff to determine pertinent areas for service members to visit according to their unique situations.

"Basically when they come in, we give them the check out sheet," said Personnel Specialist 1st Class (SW/AW) Ted Metcalfe, who works at the FFSC customer service desk. "We will go over [the check-out locations], that may or may not apply to them. If it doesn't apply to them, that's one less place they have to go. We modify it to the person."

The new process will also alleviate more than $100,000 in costs due to incomplete check-outs.

"There has been a huge financial burden that the base has had to pick up because of incomplete check-outs; gear rentals, vehicles, bicycles, abandoned things - even down to pets," said Fischer. "Lack of preparedness and incomplete check-outs has put that burden on the base. This is a way the base can initiate a process that can decrease this financial burden so the money for the base can obviously be used in a more efficient way."

All service members who are getting ready to check out should go to the new CFAY base check-out customer service desk located on the fourth floor of the new Community Readiness Center with the following: current common access card (CAC); a copy of member transfer orders; and the desired date for final check-out.

Additionally, it should be noted that the base check-out card is designed to supplement, not replace, individual tenant command check-out cards and eliminate duplicative efforts.

For more news from Commander Fleet Activities Yokosuka, visit www.navy.mil/local/cfay/.

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