New Car Sales Offers Discount Services to CFAY Community

Story Number: NNS090722-35Release Date: 7/22/2009 10:38:00 PM
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By Mark Elrod, Commander Fleet Activities Yokosuka Public Affairs

YOKOSUKA, Japan (NNS) -- Exchange New Car Sales (ENCS) serves Commander Fleet Activities Yokosuka (CFAY) community by providing the opportunity to purchase American made cars at discount prices while serving overseas.

Authorized by an act of Congress, the ENCS program provides members of the overseas military community exclusive protections, guarantees and benefits.

According to ENCS Agent Don Houdek, one of the benefits is that the vehicle prices members of the overseas military community pay are pre-arranged, factory-direct prices. Additionally, ENCS works to get the best possible price for the customer.

"For instance, say if someone is within their PCS (permanent change of station) and they arrange for the purchase of a car, but there is a special sale within their window that offers the vehicle at a lower price, we will sell it to them for the lowest price within their window," said Houdek.

There are also different options available depending on the desires of the customer.

Some people, who are changing duty stations, may prefer to buy the car here and pick up the car at their next duty station.

Though one of the benefits of being stationed overseas is the opportunity to get a great deal on a new American car with ENCS, recent events regarding the U.S. auto industry have caused some customers to question whether it's a good idea to buy a vehicle
at the moment.

However, as proof of their dedication to their customers, ENCS helped make special arrangements when the auto industry ran into some recent difficulty.

"A number of customers who had already placed orders were impacted by the shutdown of Chrysler factories because their vehicles weren't built yet," said Bob Hagen of ENCS in a press release. "In every one of these cases, ENCS offered to substitute a comparable
vehicle from inventory. When that wasn't possible, the customer was offered a 2010 model at reduced prices. In some instances where a delivery date could not be met, ENCS provided compensation for a rental car."

It's all about servicing the military community by providing good deals and limiting stress and frustration, according to Houdek.

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