Priceless Service Aboard HST


Story Number: NNS021122-07Release Date: 11/22/2002 10:22:00 AM
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By Journalist Seaman Jason Stevens, USS Harry S. Truman Public Affairs

NORFOLK, Va. (NNS) -- For the fourth consecutive year in her brief history, USS Harry S. Truman's (CVN 75) supply department has once again vended excellence.

Navy Exchange Service Command Commander Rear Adm. Bill Maguire presented HST with the Ship's Store Excellence Award, and Commander, U.S. Atlantic Fleet (COMLANTFLT) Director of Logistics/Fleet Supply Officer Rear Adm. Steve Maas presented the Outstanding Postal Assessment Certificate in a ceremony Nov. 19.

Maguire presented HST's S-3 Division with the award in a brief ceremony in the ship's 1st Class Mess, then visited the ship's store to say hello to the ship's servicemen (SH) that continue to put forth exemplary customer service.

"On behalf of the entire Navy Exchange Service Command, I want to thank you for taking care of this great ship, for taking care of your shipmates and for doing what I know is an extremely challenging job on a day-to-day basis on such a large platform," said Maguire.

HST's supply officer, Cmdr. Kurt Kunkel, said the award is due to not only the ship's store and laundry, but also the engineering department that ensures all equipment is working properly to provide optimum service. In return for their patronage, Sailors benefit from the ship's store profits.

"Profits from the ship's store go right back into Morale, Welfare and Recreation (MWR) to support all the things we do," Kunkel said. According to Kunkel, the business of the ship's store directly reflects events like last year's Christmas extravaganza and MWR trips in liberty ports such as Key West, Fla.

During the last deployment, the store took in approximately $3 million in profits. The last quarter yielded $152,000. For the store employees, though, money isn't the only positive aspect of their job.

"We boost the morale of the ship, and try to make people happy," said SH3 Lakeashia Miller, ship's store operator. She attributes "having a good personality and being able to work well together" to the store's achievement. Looking to the future, Miller is confident that the store will make the deployment more bearable for the crew on the way to subsequent awards.

Maas recognized the post office for completing a perfect score in a surprise assessment in January. Chief Postal Clerk (PC) (SW) Gerald Roquemore, Post Office Leading Chief Petty Officer, said inspectors from COMLANTFLT came aboard Jan. 8 and conducted a grueling 318-point inspection covering all aspects of finance, delivery and service.

In a letter dated Aug. 23, Maas noted this is "the first perfect score of Atlantic Fleet commands in recent memory."

Roquemore believes that while receiving the award is an honor, it still sets even higher standards for his team.

"Now the big challenge is going to be to maintain that perfect score on the next exam. It's not to say that it can't be done again," said Roquemore, "it's just that if you miss one initial or one signature, one AP-chopped date on a record, they can take a single point for it."

Roquemore feels confident in his team, however. He believes he fills the role of a "goalie keeping things in play," while his team of PCs gets the job done in HST fashion.

"The award comes from what my team has earned," he said. "The reason for the admiral coming is to recognize them individually for their efforts."

Achieving outstanding marks in every aspect of the Inter-deployment Training Cycle's Supply Management Inspection, or SMI, HST has poised herself in contention for her second Supply Blue "E" award for supply efficiency.

For related news, visit the USS Harry S. Truman (CVN 75) Navy NewsStand page at www.news.navy.mil/local/cvn75.

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Official U.S. Navy file photo of USS Harry S. Truman (CVN 75). Truman received the Ship's Store Excellence Award and the Outstanding Postal Assessment Certificate in a ceremony Nov. 19.
February 27, 2002
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