Truman S-3 Division Receives Excellence Award

Story Number: NNS091211-17Release Date: 12/11/2009 3:42:00 PM
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By Mass Communication Specialist Seaman Kayla Jo Guthrie

USS HARRY S. TRUMAN, At Sea (NNS) -- The S-3 Division aboard USS Harry S. Truman (CVN 75) received the Ship's Store Retail and Service Excellence Award for their hard work and dedication to the crew during a ceremony Dec. 10.

Commander, Naval Air Forces Atlantic Deputy Capt. David Cruz and Navy Exchange Command Vice President for Ship Store Operations, Charles Vaughan presented the award certificate to Truman Commanding Officer Capt. Joseph Clarkson, and distributed commemorative coins to the Sales and Service Division and engineering support personnel.

"The Ship's Store Retail and Service Excellence Award is given out annually to several ships and carriers throughout the Navy. S-3 has earned this award for its second consecutive time, and has also won it several previous times," said Lt. Cmdr. Mark Garrigus, Truman's assistant supply officer.

The award is a stepping stone for an even bigger award. Achieving this award allows S-3 to become eligible for the Best of Class competition. Best of Class is an award given to only one ship from each coast. Truman is also a previous recipient of the Best of Class.

"Many ships don't get this award. Supply is supporting an upward of 5,000 people every single day for a year. Any given month or accounting period could essentially eliminate your ability to receive this award and there are defiantly some challenging periods," said Garrigus.

The award is earned from a combination of outstanding customer service and incomparable operational management, Garrigus said.

The crew also plays a role in choosing the award recipients. Surveys are distributed throughout the ship to analyze the overall satisfaction of the crew. The results from the survey go toward the award.

"The Sales Service division primarily drives on customer service. The face of every operation really is customer service; whether it's laundry, the barber shop, vending operations or the ship store," said Garrigus.

"You can look good on paper and all those numbers can be right, but what really matters is the service to the crew," said Clarkson.

"Each individual Sailor's contribution is key for winning these awards. They are the front line of customer service," said Master Chief Ship's Serviceman Daniel Robinson. "Each and every time they interact, the whole idea of customer service is transferred over to the one receiving it. Individual customer service is absolutely essential to each and everyone, day in and day out," Robinson said.

"The ship's servicemen work hard every day and don't always get enough recognition for it. This award is something that brings to light the hard work they put forth in an entire year and gives them some well-deserved recognition. We have a lot of jobs that are really critical for the morale of the crew that happen every single day that people don't pay attention to," said Garrigus.

"I think Truman has a spirit among the crew. It's a spirit of team work and a spirit of service. I think that's what sets us apart from other carriers. The Supply department is an extension of the whole crew who all share that attitude," said Clarkson.

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