Naval Personnel Command Customer Service Center Update


Story Number: NNS100512-05Release Date: 5/12/2010 10:02:00 AM
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By Mass Communication Specialist 1st Class (AW) LaTunya Howard, Naval Personnel Command Public Affairs

MILLINGTON, Tenn. (NNS) -- Navy Personnel Command (NPC) Customer Service Center (CSC) has increased operational capacities.

The CSC was located in one of the most heavily damaged buildings and had to be relocated. Massive flooding inundated Naval Support Activity Mid-South, May 1.

"We were back on the phones, answering calls May 4," said Chief Boatswain's Mate (SW/AW) Anthony Matthews, CSC Knowledge Base Team. "We started processing selection board packages again two days later. Now that our Internet was re-established on May 10, most of our systems are functional but we are still in temporary spaces with limited access."

Sailors can visit the NPC website at www.npc.navy.mil to view their selection board status by clicking on the 'Selection Board Status' link (upper right corner) on the home page. The link lets the Sailor know when his or her package is received by the CSC and routed to the appropriate selection board sponsors.

"We are able to view electronic selection board submissions but are still testing this system to ensure that we are fully capable of processing these packages," said Matthews.

According to Fred Chambers, director, Customer Relations Management, anyone who submitted board information via fax after April 30, should resubmit the information electronically.

The CSC recently celebrated its eighth year of service to the fleet with a brief ceremony attended by NPC Commander, Rear Adm. Don Quinn. The center also facilitated a pilot program that answers common questions detailers receive.

For questions about your detailer, Navy programs, policies or instructions, pay and benefits, permanent service record input or selection board submissions call 1-866-U-ASK-NPC, 1-866-827-5672 or e-mail at cscmailbox@navy.mil.


For more news from Navy Personnel Command, visit www.navy.mil/local/npc/.

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Mark Vaughn and Russ Hilbert, civilian employees at Navy Personnel Command, take inventory of computer equipment damaged by flooding at Naval Support Activity Mid-South.
100505-N-0659H-002 MILLINGTON, Tenn. (May 5, 2010) Mark Vaughn and Russ Hilbert, civilian employees at Navy Personnel Command, take inventory of computer equipment damaged by flooding at Naval Support Activity Mid-South. Two days of rain dumped more than 14 inches in the area May 1 and 2, causing a drainage ditch on the east side of the base to spill over and flood parts of the base. (U.S. Navy photo by Mass Communication Specialist 1st Class LaTunya Howard/Released)
May 7, 2010
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