U.S. Naval Hospital Guantanamo Bay Offers Some Primary Clinic Services Online

Story Number: NNS120127-17Release Date: 1/27/2012 4:13:00 PM
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By Stacey Byington, USNH GTMO Public Affairs Officer

GUANTANAMO BAY, Cuba (NNS) -- U.S. Naval Hospital Guantanamo Bay (USNH GTMO) has implemented an online program - RelayHealth - to help patients keep electronically connected to the Primary Care Clinic.

RelayHealth is a web-based application and secure messaging platform that makes routine services much easier. Accessed via the internet, RelayHealth permits secure, structured, reviewable communications between patients and the Primary Care Clinic.

"RelayHealth, known locally as NH GTMO Online, allows our patients to send us a message at any time and count on it getting answered," said CDR Bruce Deschere, MC, Director of Medical Services at USNH GTMO. "There is no more phone tag or lost messages about refills, results or questions. It uses a secure website."

Once registered, patients can request appointments and referrals, obtain test and laboratory results, request prescription renewals, and get email guidance from their medical team, all from the privacy of their own homes. In addition, the site allows individuals to create their personal health records, and access different types of health information.

GTMO physicians and other healthcare professionals at the Primary Care Clinic use RelayHealth to coordinate referrals, triage patient messages, securely route messages to appropriate or covering providers, broadcast preventive reminders, and post lab results.

It is easy to get started. All RelayHealth users must have a personal email address. Go to www.relayhealth.com or www.med.navy.mil/sites/gtmo/Pages/USNHGTMOOnline.aspx to register. Once registered, use the secure sign-in to go directly to the user's personal page and use the different links to get messages to the Primary Care team. Patients can also stop by the Primary Clinic front desk, or call the clinic at 7-2110, to get more information.

Patients who have already registered in RelayHealth like the ease of access the website provides.

"Dear Doc," said one user. "Thanks so much for my test result. I really do appreciate this medium in which we can communicate."

Another user said, "RelayHealth allows me to access my lab results, communicate with my physician in regards to non-urgent concerns, and obtain refills for my prescriptions on my own time. My physician normally consults me the same day and there is no more waiting at the pharmacy. RelayHealth also allows me to manage my health record. I appreciate the convenience."

For more information, visit www.navy.mil, www.facebook.com/usnavy, or www.twitter.com/usnavy.

For more news from U.S. Naval Hospital Guantanamo Bay, visit www.navy.mil/local/nhgb/.

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