CNIC to 'PASS' Pay/Personnel Admin Support System to NPC


Story Number: NNS120427-18Release Date: 4/27/2012 3:45:00 PM
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From Navy Personnel Command and Navy Installations Command Public Affairs

MILLINGTON, Tenn. (NNS) -- Commander, Navy Installation Command (CNIC) will transfer responsibility of Pay/Personnel Administrative Support System (PASS) to Navy Personnel Command (NPC) said Navy officials April 26.

CNIC currently executes PASS via Regional Commanders, the Navy Pay and Personnel Support Center (NPPSC), PSDs and CSDs. Navy-wide timeliness of pay-impacting transactions has improved more than 40% under CNIC's stewardship and customer satisfaction is at an all time high according to CNIC officials.

"We share a common vision for the future, quality personnel service delivery that fully supports the 21st Century Sailor and their families. CNIC staff who provide pay and personnel support to our Sailors have done a remarkable job over the years in improving customer service and creating efficiencies in the program," said Commander, Navy Installations Command, Vice Adm. William D. French. "Aligning the PASS program under an end-to-end business process owner, creates the opportunity for the Navy to optimize technological solutions and take that service delivery to the next level."

The transfer accomplishes VCNO direction supporting the "end to end business process owner" for Navy's pay and personnel matters.

According to a memorandum of agreement signed March 15 between the Deputy Chief of Naval Operations for Manpower, Personnel, Training and Education (DCNO/MPTE) and CNIC, aligning PASS within MPTE will streamline policy, process and execution under the DCNO/MPTE. While final details of the transfer are still being determined, officials said the projected transfer completion date is no later than Oct. 1, 2013.

"Bringing PASS back under the Manpower, Personnel, Training and Education umbrella is a large step forward in allowing the Navy's pay and personnel policy experts to manage the process down to the end user," said Chief of Naval Personnel Vice Adm. Scott R. Van Buskirk. "We're looking closely at how our Sailors receive their personnel service transactions, and with this transfer, we plan to simplify the process. This will include making it easier and more efficient for Sailors to conduct their necessary personnel business."

Once the PASS program is transferred, DCNO/MPTE BUPERS will assume responsibility for PASS operations, which includes the Navy Pay and Personnel Support Center (NPPSC), Personnel Support Detachments (PSDs) including PSD Afloat, Customer Service Desks (CSDs) and the system used to process pay and other administrative actions.

"We do not expect any interruption of personnel service delivery to any of our Sailors currently serviced by the PASS network," said Capt. Hank Vitali, director, Personnel Service Delivery Transformation Office at the Bureau of Naval Personnel in Millington, Tennessee.

The services PASS provides to service members and their families include military pay, educational services, reenlistments, extensions and separations, fleet reserve, retirement services, and military and dependent ID cards.

PASS supports most shore commands, deployable ships and squadrons. PASS currently covers pay and personnel actions for approximately 85 percent of the Navy at more than 60 PSDs worldwide.

Aircraft carriers, a select number of ships, and a few commands are not PASS-supported and maintain their own Pay and Personnel Servicing capability.

For more information, visit www.navy.mil, www.facebook.com/usnavy, or www.twitter.com/usnavy.

For more news from Commander, Navy Installations Command, visit www.navy.mil/local/cni/.

STORY COMMENTS2 COMMENTS
5/3/2012 9:07:00 AM
Interesting that CNIC says that customer satisfaction is at an all time high. Having been in the Navy for almost 30 years, and serving as an Administrative Officer and prior Personnelman, I absolutely dispute that assertion. I hear personnel constantly complaining about poor service, constantly changing policy, different policy from one PSD to the next within the same geographical region, etc. If you want a true test of customer satisfaction do an online survey.

5/3/2012 7:12:00 AM
Thank-you for posting the truth on how far PASS has come in the last 5 years. End to End Service is how this all started with PASS. This is just another step in bringing it to full fruition.

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