NEX Guam Wins Bingham Award


Story Number: NNS030829-12Release Date: 8/29/2003 11:54:00 AM
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By Coleen R. San Nicolas-Perez, U.S. Naval Forces Marianas Public Affairs

AGANA, Guam (NNS) -- The Department of the Navy has named Navy Exchange Guam as the recipient of the 2002 Bingham Award for excellence in customer service and overall financial results.

The Bingham Award was named after the late Capt. W.H. Bingham, who in 1946 was directed by the Secretary of the Navy to establish the Navy Exchange system.

The award recognizes facilities within the system that have successfully reached or surpassed sales goals and demonstrated superior customer service.

The Guam store, located on Naval Forces Marianas Support Activity, took the lead in the competition's $24 million to $50 million sales goal. According to Exchange officials, the Guam facility saw a 2.8 percent increase in sales over what was previously anticipated. In addition, total profits for the year were 7.7 percent above forecast.

"We do a lot of sales for this size of a store and this size of staff," said Phil Harrison, district manager.

As a result of its high sales, the Exchange is able to give a considerable amount of its profits back to the servicemembers and families it serves. Harrison said the Guam store alone donates approximately $92,000 of its profits to the Navy's Morale, Welfare and Recreation each month.

"We are able to support quality of life programs," he added.

Although management played a role in ensuring the Exchange was profitable, Harrison said it was the staff that made it possible for the facility to increase sales and win the Bingham Award.

"It's all about the people," he said. "The management is only as good as the people who work here."

It is the Exchange's second consecutive year to win the award. An award presentation was held Aug. 14 at the Navy Exchange food court.

For related news, visit the U.S. Naval Forces, Marianas Navy NewsStand page at www.news.navy.mil/local/guam.

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