Naval Hospital Twentynine Palms Achieves NCQA III Acreditation

Story Number: NNS161220-20Release Date: 12/20/2016 7:52:00 PM
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By Lt. LauraBeth Brogdon

TWENTYNINE PALMS, Calif. (NNS) -- Naval Hospital Twentynine Palms Patient-Centered Medical Home Port Blue and Gold Teams received Level III National Committee for Quality Assurance (NCQA) accreditation. This accreditation is the most widely-used model for transforming primary care practices into medical homes and is considered the gold standard in healthcare. Many studies, both military and civilian, show medical clinics with a medical home model leads to higher quality, lower costs, and improved patients' and providers' experience of care. The medical home model transforms military sick call to a primary care setting with the patient the focus of the entire medical team.

"NCQA level III accreditation means we have the structure and support to provide the highest quality of care to our patients," Cmdr. Christopher Abbott, NHTP Director of Medical Services said. "This certification recognizes our commitment to the highest level of care. And coincident with this recognition, our patient satisfaction surveys show an increased level of satisfaction with customer service and treatment; and our staff satisfaction has significantly increased," Abbott said.

In April 2016, staff on the NHTP Patient Centered Medical Home Port began their journey towards NCQA accreditation. Over the course of seven months, members of the Medical Home Port team collaborated with key individuals throughout the hospital and dedicated over 80 on- and off-duty hours to submit 11 slide decks that reflected the quality care over 8,000 NHTP beneficiaries received. The comprehensive submission package contained the policy and procedures of the Medical Home Port to include access to care, preventative and acute care, medication reconciliation, nurse run protocols, population health, referral management and numerous other topics. The Level III NCQA accreditation is valid until December 2019. Naval Hospital Twentynine Palms is honored to continue to provide high quality, patient centered care for the benefit of all of our patients.

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