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Vice Chief of Naval Operations Discusses Quality of Service and Readiness with Norfolk Leadership

30 September 2022

From Vice Chief of Naval Operations Public Affairs

NORFOLK, Va. - Vice Chief of Naval Operations Lisa Franchetti visited multiple commands in Norfolk, Virginia, to meet with local military leadership, Sept. 30.

During her first visit to the area since becoming VCNO, Franchetti met with Adm. Daryl Caudle, commander, U.S. Fleet Forces Command, Vice Adm. William Houston, commander, Naval Submarine Forces, to discuss Sailor Quality of Service and readiness.

“The Navy is committed to being a self-assessing and self-correcting organization, focused on getting our people what they need to thrive,” said Franchetti. “Our people and our readiness are inextricably linked.”

Quality of Service focuses on a Sailor’s Quality of Life and Quality of Work, with discussion concentrating specifically on maintenance availabilities during VCNO’s visit to the Norfolk area. Understanding and identifying possible issues in manning levels, crew berthing, parking, food service, and transportation during availabilities enables Navy leaders to evaluate problems and ensure units are manned, trained, and equipped for shipyard periods.

“Maintenance is a critical mission. It safeguards readiness and ensures fleet preparedness for combat,” said Franchetti. “We owe it to the nation, Allies, and partners to invest in the Sailors and platforms we have today to make sure we’re ready for the challenges tomorrow.”

Franchetti also met with local commanding officers, executive officers, and command master chiefs to better understand concerns in the Norfolk area and the unique needs of Sailors and their families.

“Step one to combat readiness and improving Quality of Service is to have honest conversations with our leaders about barriers they’re experiencing and how we can solve them,” said Franchetti. “We have to ask the hard questions, take the unvarnished feedback, and find the right accountable person to take action.”

“We are America’s away team, and the hard work that happens here keeps our combat-credible forces forward and guarantees the freedom of the seas.” said Franchetti. “I am incredibly proud of our Sailors and civilians here in Hampton Roads who play a critical role in accelerating the Navy’s warfighting advantage.”


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