New Contact Center Making a Difference Prior to Official Opening


Story Number: NNS180920-13Release Date: 9/20/2018 3:10:00 PM
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From Navy Personnel Command Public Affairs

MILLINGTON, Tenn. (NNS) -- With the launch of the MyNavy Career Center (MNCC) on Sept. 24, the Navy will deliver enhanced customer service to Sailors through a new contact center available 24 hours a day, seven days a week.

“The launch of MNCC Beta marks an exciting milestone for the Manpower, Personnel, Training & Education (MPT&E) transformation, and with it, better support for our Sailors” said Rear Adm. Jeff Hughes, commander, Navy Personnel Command. “The 24/7 online access through MyNavy Portal (MNP) and the MNCC Contact Center allow Sailors a gateway to accurate information and responsive support for personnel transactions so they can focus on what’s most important: warfighting, mission and enjoying a better life/work balance.”

While MNCC Beta officially launches on Sept. 24, this new model is already supporting Sailors and their families. In the aftermath of Hurricane Florence and Typhoon Mangkhut – over 2,000 calls were made to the MNCC Contact Center to support accountability musters.

According to MNCC Contact Center agents, Sailors are praising the new system and remarking on how easy the process has been, even during the challenging conditions encountered during a tropical storm evacuation. Shortly after the storms, the contact center mustered entire commands – no small feat. Sailors received round-the-clock assistance from the MNCC to assist during the Navy Family Accountability and Assessment System (NFAAS) muster process where agents uploaded their information into the system for them if they lacked on-line access. MNCC Contact Center agents were there for Sailors and their families during a stressful time and are committed to this level of service at all times.

The support Sailors received during Hurricane Florence and Typhoon Mangkhut is one example of the improvements coming Sept. 24. On launch day, the MNCC Contact Center will have more than 200 agents standing by to support round-the-clock operations, ready to respond to Sailor personnel inquires and requests from across the globe. Contact center agents will answer questions and route service requests to subject matter experts who will rapidly complete transactions.

Starting Sept. 24, contact us by phone, 1-833-330-MNCC, via email at askmncc@navy.mil, or at MyNavy Portal at my.navy.mil. 

“We look forward to hearing from you and appreciate your feedback,” Hughes concluded.

 

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For more news from Navy Personnel Command, visit www.navy.mil/local/npc/.

 
 
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