New Software Install May Delay Some Household Goods Reimbursements

Story Number: NNS180925-06Release Date: 9/25/2018 10:06:00 AM
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From NAVSUP Public Affairs

MECHANICSBURG, Pa. (NNS) -- If you’re moving between October and December, your paperwork may not be processed until January 2019 due to a software upgrade.

The software installation will ensure Navy’s Household Goods (HHG) processes are auditable. It will upgrade the ability to process Personally Procured Moves (PPMs) and determine excess weight.

The three things to know during this phase are:
1. You will still need to submit all signed/required paperwork to to close out your PPM and ensure reimbursement.
2. Personnel are advised to stick to the 45-day time limit for claims during this upgrade phase.
3. Any paperwork submitted during November or December will be processed based on the date received starting in January 2019. 

“The Navy Household Goods Audit team is committed to processing all completed and signed packages as quickly as possible once the new software upgrade is complete,” said Naval Supply Systems Command (NAVSUP) Navy Household Goods Director John Hilaman. “Getting our personnel reimbursed, in addition to being fully auditable, are both top priorities.”

Claim submission scenarios and more details are available online at

For questions specific to your individual claim, call 888-742-4467.

Learn more from Navy Household Goods online at:

Headquartered in Mechanicsburg, Pennsylvania, and employing a diverse, worldwide workforce of more than 22,500 military and civilian personnel, NAVSUP's mission is to provide supplies, services, and quality-of-life support to the Navy and joint warfighter. Learn more at, and


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