NHP's Satellite Pharmacy Transitioning to Refill Services

Story Number: NNS190313-10Release Date: 3/13/2019 3:05:00 PM
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By Mass Communication Specialist 1st Class Brannon Deugan, Naval Hospital Pensacola Public Affairs

PENSACOLA, Florida (NNS) -- Starting April 1, Naval Hospital Pensacola’s (NHP) Satellite Pharmacy, located next to the Commissary, will discontinue processing new prescriptions in order to begin minor renovations to receive new equipment from NHP’s Pharmacy to improve the refill process.

Due to the relocation of the equipment during NHP’s Pharmacy remodel, the Satellite Pharmacy, which fills more than 1,200 prescriptions a day, will only provide prescription refill pick-up services.

“The purpose of only offering refills at the Satellite Pharmacy is to improve turnaround time and decrease missed refills,” said Lt. Cmdr. William Martin, department head for the NHP Pharmacy. “This also better enables the utilization of staff at the Satellite Pharmacy and the [NHP] Pharmacy to decrease wait times for patients.”

NHP’s Pharmacy is currently in phase two of a remodeling project that will improve the waiting area and the overall Pharmacy experience for patients at one of the Navy’s busiest pharmacies.

"We are expanding from six windows to eight windows, which will allow us to handle more patients at one time,” said Martin. “The overall effect will decrease wait times and increase medication availability due to improved workflow and medication storage capacity.”

Naval Hospital Pensacola's Pharmacy fills more than 1 million prescriptions annually while supporting 10 branch clinics located across five states. The renovation project started in the spring of 2018 and is scheduled to be complete in the fall of 2019. Once complete, patients will have an upgraded and remodeled waiting area and two additional Pharmacy windows for patient services. 

Due to the impact on workflow, Martin recommends patients take advantage of the several options available when picking up a new or refill prescription at the NHP Pharmacy. Instead of waiting for the prescription, patients can choose to activate a new prescription at the check-in desk and return to the Pharmacy after two hours or the next business day to pick it up. 

For patients wanting to pick-up refills at the Satellite Pharmacy, this option can be selected for pick-up location when using TRICARE Online or the automated refill phone line at 888-513-4164 or 850-505-6459. The Satellite Pharmacy also has a drive-thru window for convenience.

If patients choose to pick-up their refills at the NHP Pharmacy, patients can proceed directly to the Pick-up Window without a ticket as long as it's an existing refill and not a new refill updated by a provider. The average time for a refill is approximately five days.

“Especially during the renovation, it is best if patients drop off their new prescription and return in a couple of hours or come back the next day and pick it up from the Satellite Pharmacy,” said Martin.

Martin recommends, when possible, to request providers to input the prescription as a “drop” prescription. This means the patient returns the next day to pick-up the prescription at the Satellite pharmacy. The advantage of using the “drop” option is that the prescription automatically goes into a queue to be batched and filled unlike other new prescriptions that patients need to activate first.

“They can also pick up prescriptions from [Naval Branch Health Clinic (NBHC)] Naval Air Technical Training Center or [NBHC] Naval Air Station Pensacola for those who work near those locations,” said Martin. “We drop off and pickup at our different pharmacy locations every day and these locations are not being utilized as much.”

The NHP Pharmacy is open Monday - Friday from 7:30 a.m. to 6 p.m. The Satellite Pharmacy located next to the Commissary is open Monday - Friday from 9 a.m. to 6 p.m. and Saturday from 9 a.m. - 3 p.m. The drive thru at the Satellite Pharmacy opens at 8 a.m. Monday - Saturday.

Established in 1826, Naval Hospital Pensacola's mission is to deliver high quality health care to ensure a medically ready force and a ready medical force through strategic partnerships and innovation.  The command is comprised of the main hospital and 10 branch health clinics across five states. To find out more, visit http://www.med.navy.mil/sites/pcola/Pages/default.aspx  or download the command's mobile app (keyword: Naval Hospital Pensacola).


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For more news from Naval Hospital Pensacola, visit www.navy.mil/local/nh_pensacola/.

NHP’s Satellite Pharmacy Transitioning to Refill Services
Candiss Davis, a pharmacy technician at the Naval Hospital Pensacola™s (NHP) Satellite Pharmacy, gives a prescription to a patient on March 13, 2019. Starting April 1, NHP™s Satellite Pharmacy, located next to the Commissary, will discontinue processing new prescriptions in order to begin minor renovations to receive new equipment from NHP™s Pharmacy to improve the refill process. (U.S. Navy photo by Mass Communication Specialist 1st Class Brannon Deugan)
March 13, 2019
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