Navy One Source Marks One Year of Helping Sailors, Families

Story Number: NNS050426-02Release Date: 4/27/2005 3:30:00 AM
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By Journalist 2nd Class Amie Hunt, Navy Personnel Command Communications

MILLINGTON, Tenn. (NNS) -- Navy One Source marked one year of service in January, providing active-duty and Reserve Sailors and their family members with additional resources for information and referral services.

In its first year, 14,742 Sailors, Reservists and their family members used the service. Some of the most frequent requests fell under the categories of military life, emotional well-being, legal, parenting and childcare, financial and education.

"We were really successful this year with being able to visit all the duty stations and spread the word on Navy One Source to Sailors and their families," said Catherine Reynolds, Navy One Source program manager for the Eastern U.S. and Europe. "One of our major goals for 2005 is to get the word out to the Reserve forces and the families that aren't close to any major military facility."

As an augmentation to existing Fleet and Family Support Center (FFSC) services, Navy One Source and FFSC are working together to support operational, personal and family readiness. Navy One Source offers practical solutions, information, advice and support via telephone, email or the Web. Navy One Source, working in conjunction with Navy Personnel Command's 1-866-U-ASK-NPC Customer Service Center, offers Sailors the widest spectrum of services, including both personal and professional.

In addition to providing customized research and referral support, Navy One Source provides short-term face-to-face counseling (up to six sessions) for clients that live more than 25 miles from a Fleet and Family Support Center. Masters-level counselors available within a 30-mile radius of the client provide these services. Educational materials are available in bulk orders for commands to provide training and needed information to their Sailors.

For 2005, Navy One Source will transition into Military One Source. Contact numbers and online services will remain the same.

"You'll already begin to see the transition to Military One Source in advertisements around the base facilities," said Brian Campbell, Navy One Source program manager for the Western United States and Japan. "Navy One Source won't go away, but it and the other services will be brought under the Military One Source umbrella. All contact information and passwords will remain the same."

For Web access, go to, user ID: Navy; Password: Sailor.

To contact Navy One Source by phone:
Toll free CONUS number is 1-800-540-4123
OCONUS universal free number is 1-800-540-412-33
OCONUS collect call number is 1-484-530-5914
Special needs line for TTY/TDD is 1-800-346-9188
Spanish and other foreign language line is 1-888-732-9020

For related news, visit the Navy Personnel Command Navy NewsStand page at

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