Joint Services Transcript Request Process Streamlined

Story Number: NNS141208-33Release Date: 12/8/2014 4:38:00 PM
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By Susan D. Henson, Center for Personal and Professional Development Public Affairs

VIRGINIA BEACH, Va. (NNS) -- Sailors can expect their requests for Joint Services Transcript (JST) updates to take less time with a streamlined process that will begin Dec. 15.

The processing change removes the intermediate step of Sailors submitting JST requests to the Center for Personal and Professional Development's (CPPD) Virtual Education Center (VEC) in Virginia Beach.

Sailors will, instead, submit JST requests directly via mail, email or fax to JST Operations at Naval Education and Training Professional Development Technology Center (NETPDTC) in Pensacola, Florida.

According to Ernest D'Antonio, CPPD's Voluntary Education (VOLED) program director, the change will benefit Sailors in a few ways.

"Although Navy Voluntary Education still retains program management responsibilities for JST, under the new process Sailors will wait less time to get updates to their JSTs," said D'Antonio. "The VEC team will also have more time to assist Sailors enrolling in and pursuing off-duty education since the VEC will no longer be reviewing JST documents."

Under the outgoing system, the VEC received and reviewed documents such as official JST requests, special mailings, JST corrections and updates, DD-214 documents, and official college transcripts to add degrees. After the review was completed, the VEC forwarded eligible documents to JST operations to process.

Under the new system, Sailors and veterans send their documents directly to JST operations.

"This change will streamline the process and ensure JST corrections and additions are processed more quickly," said Susan Sutter, VEC supervisor. "It also means that a degree added to Sailors' JSTs will transmit faster to their other Navy records."

The VEC is continuing to process JST requests during the transition until Dec. 15. Any JST requests received at the VEC after that date will be forwarded to JST Operations for processing, Sutter said.

JST processing is already relatively user friendly, Sutter said.

"For example, Sailors can request an official JST be sent to their education institution in just a few minutes. All they have to do is log on the JST website and submit an official transcript request.

"And to add non-academic certifications such as master training specialist and Homeland Security to a JST, they simply email, fax or mail a certified true copy of their certificate to JST operations," she said.

Although the VEC will still assist Sailors with questions about the JST process, Sailors may also contact JST Operations directly at the following:

ATTN: JST Operations Center, N615
6490 Saufley Field Road
Pensacola, FL 32509

Fax: (850) 473-6013 or DSN 753-6013

For more information about the Center for Personal and Professional Development (CPPD), visit:

For more news from the Center for Personal and Professional Development, visit

Find CPPD on Facebook at and on Twitter @CENPERSPROFDEV.
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Julian Duhe, an education service specialist, reads tuition assistance options to a Sailor at the Navy College Office at Naval Base San Diego.
140313-N-DJ750-014 SAN DIEGO (March 13, 2014) Julian Duhe, an education service specialist, reads tuition assistance options to a Sailor at the Navy College Office at Naval Base San Diego. Navy College offices are located at 36 installations around the world and advise service members how to complete their high school diploma, work on technical or occupational certificates or earn a college degree. (U.S. Navy photo by Mass Communication Specialist 3rd Class Bryan Jackson)
March 14, 2014
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