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The transition will shift Sailor counseling from brick-and-mortar Navy College Offices (NCOs) to the Navy College Virtual Education Center (NCVEC) as the one-stop-shop for Sailors pursuing personal and professional development opportunities.
This virtual model proved successful in 2020 when the COVID-19 pandemic closed the doors on many OCONUS NCOs. Throughout 2020 and 2021, Sailors turned to the NCVEC for virtual education counseling and Tuition Assistance (TA) support. The NCVEC provides call-in and live chat with counselors during scheduled hours, and Sailors can use the automated Chatbot function on the Navy College website or leave a question or request a counselor call them back using Issue Tracker in MyNavy Education.
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