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180823-N-AW702-001 JACKSONVILLE, Fla. (Aug. 23, 2018) Cmdr. Catherine Hagan, the chief medical officer at Naval Hospital Jacksonville, discusses high reliability during a safety brief at the hospital. This daily brief is a focused conversation among leaders about any potential patient safety risks. According to Hagan, a native of Ocala, Fla., “In 15 minutes, senior leadership gain a real-time understanding of what's happening at the deckplate. Leaders determine whether appropriate immediate actions have been taken, if further support is needed, and consider the possible impact command-wide. Lessons learned are shared with leadership and the deckplate. With the focus on keeping our patients and staff safe every day, our strong team has only become stronger.” (U.S. Navy photo by Mass Communication Specialist 1st Class Jacob Sippel/Released)
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