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Video by Justin Moeller
BACH’s Patient Administrator shows how to Download Your Medical Records
Blanchfield Army Community Hospital
Feb. 21, 2024 | 2:40
If you need to obtain your medical records for medical visits prior to June 3, 2023, you can do so in the TRICARE Online Patient Portal via https://tricareonline.com. Master Sgt. Clarilisa Deloney with BACH’s Patient Administrative Division shares a step-by-step process on how you can download your medical records.

Patients who are enrolled in MHS GENESIS Patient Portal can obtain immediate access to their patient records if seen by a BACH provider after June 3, 2023. Medical records via the MHS GENESIS Patient Portal can be found at https://my.mhsgenesis.health.mil. If you were seen prior to June 3, 2023 and were enrolled in TRICARE Online, you can retrieve your medical records via TOL at https://tricareonline.com.

If you retrieve your own records via either MHS GENESIS or TOL, you can save a digital copy and share with providers requesting them for outside the MTF referrals. You also may select to print copies yourself.
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