As part of an overall initiative to better serve the Fleet,
Navy Personnel Command (NPC) announced a plan to implement a pay and personnel customer service model that is centralized, integrated and self-service-oriented by consolidating several Personnel Support Detachment (PSD) and Customer Support Detachment (CSD) locations in fiscal year 2017.

Last October, the Navy released several pay and personnel support system improvements in NAVADMIN 235/16 that were designed to enhance training for pay and personnel professionals, increase the number of military personnel assigned to continental United States PSD locations, improve Sailor and command self-service capabilities, as well as implement organizational changes to improve efficiency. These changes represent initial actions to provide Sailors a modern service delivery model they deserve and expect.

"After a review of the Navy Pay and Personnel Support System, we identified things we could do to better service the Fleet," said Commander Navy Personnel Command, Rear Adm. Rich Brown. "Consequently, we began efforts to restructure several of our PSDs and CSDs to improve standardization, efficiency and quality of service to Sailors. The changes made to our IT systems support this restructure and this transition will be transparent to the Sailors. This is part of a larger effort to modernize the Navy's pay and personnel system."

Ann Stewart, NPC's Director, Pay and Personnel Management said the changes will involve consolidating "back office" processes so Sailors won't see a change in how their support is provided.

"Sailors should continue to work with their unit Command Pay and Personnel Administrator (CPPA) for their personnel servicing needs," she said. "Additionally, over the next year, we plan to roll out several new self-service initiatives that will enable our Sailors to directly update their records of emergency data, submit changes to marital status and add dependents, and request to separate or retire online."

The Fiscal Year 2017 list of service delivery location changes are:
* PSD Portsmouth (Virginia) - new service location PSD Oceana (Virginia)
* CSD Beaufort (South Carolina) - new service location PSD Charleston (South Carolina)
* CSD Lisbon (Portugal) - new service location PSD Rota (Spain)
* PSD Diego Garcia - new service location PSD Yokosuka (Japan)
* CSD Singapore - new service location PSD Atsugi (Japan)
* CSD Misawa (Japan) - new service location PSD Yokosuka (Japan)
* CSD New Orleans (Louisiana) - new service location PSD Gulfport (Mississippi)
* CSD Fallon (Nevada) - new service location PSD Lemoore (California)
* CSD Denver (Colorado) - new service location PSD Memphis (Tennessee)
* CSD Oklahoma City (Oklahoma) - new service location PSD Memphis (Tennessee)
* CSD Saratoga Springs (New York) - new service location PSD Great Lakes (Illinois)
* CSD Monterey (California) - new service location PSD Lemoore (California)
* PSD Corpus Christi (Texas) - new service location PSD San Antonio (Texas)
* CSD Souda Bay (Greece) - new service location PSD Naples (Italy)
* CSD Vaihingen (Germany) - new service location PSD Naples (Italy)
* CSD Iwakuni (Japan) - new service location PSD Yokosuka (Japan)

Additionally, the Navy is introducing three Functional Service Centers: a Travel Processing Center located in Millington, Tennessee, a Strength Gains center for new accessions located at Great Lakes, and a Reserve service center that will specialize in processing reserve pay and entitlements during active duty orders, to include transitioning to and from an active duty status in Norfolk, Virginia.

NPC is already seeing efficiency and better service to the Fleet following the creation of a centralized travel processing center, which opened last fall. PCS travel claims are being processed 10 days faster at the Travel Progressing Center as compared to local PSDs.

Other changes have also been put in place to improve PSD service including revamping the Command Pass Coordinator (CPC) position, renamed as the Command Pay and Personnel Administrator (CPPA). CPPA's will be the critical conduit to ensure command level accountability, auditability, and full engagement with their supporting PSD. Monthly CPPA engagements, both ashore and afloat, will help identify the resources available to assist CPPAs in performing their duties, provide facilitated CPPA training of Navy approved training aids, provide guidance and clarification on specific pay and personnel topics, and presents the opportunity to address local issues.

"We believe that these changes will ultimately result in retaining key talent and expertise to improve the support Sailors and their families receive from their PSD," said Dave Menzen, director Total Force Manpower, Training, Education Requirements Division (OPNAV N12). "Our efforts are aimed at having a Sailor-focused pay and personnel support system that is highly trained, auditable and enhanced by today's technology."

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