The Chief of Naval Operations Ombudsman at Large (OAL), Martha Faller, visited with the Household Goods (HHG) team at Naval Supply Systems Command Global Logistics Support (NAVSUP GLS), Aug. 11.

During the visit, Faller spoke with the team about the OAL charter, working on behalf of Chief of Naval Operations Adm. John Richardson.

"NAVSUP GLS, the ombudsman at large, and commander, Navy Installations Command Fleet and Family Support Center are all working to partner together in an effort to improve the HHG process," said NAVSUP GLS's Deborah McGlennon, HHG program manager.

The purpose of the visit was for Faller to learn about the HHG program, meet with HHG staff, and discuss any challenges or issues with which she can assist.

"We had a positive and productive visit that helped to further our partnership with the ombudsman at large," said Paul Brown, NAVSUP GLS Code 42 department head, who oversees the Navy HHG program. "This visit helps to ensure we are caring for Navy operational personnel effectively and efficiently, for the betterment of our Sailors and their families."

Faller was briefed about the Navy's 43 HHG offices worldwide, employing over 300 workers. These offices facilitate approximately 160,000 moves per year at a cost of over $650 million.

Faller further learned the administrative breakdown of the Navy HHG program, which includes NAVSUP Headquarters as policy-maker, NAVSUP GLS assuming operational oversight, and the NAVSUP Fleet Logistics Centers which manage the ultimate execution of HHG moves.

Supporting the heavy load of communication requirements for this immense program is the Navy HHG Customer Contact Center, which answers over 68,000 calls and 5,200 emails per year.

"I was very impressed with the scope and scale of the Navy's HHG program, and especially how much is done for our Sailors and their families," said Faller. "The fact that we have an entire Navy organization dedicated to this effort is tremendous."

Sailors in need of HHG assistance may submit questions via email to householdgoods@navy.mil or call 1-855-HHG-MOVE (1-855-444-6683).

Navy Household Goods is also on Facebook at http://www.facebook.com/navyhhg/; YouTube at http://www.youtube.com/navyhhg/; Twitter at http://www.twitter.com/navyhhg/ and Pinterest at http://www.pinterest.com/navyhhg/.

NAVSUP GLS provides global logistics for a global Navy. The organization is made up of approximately 6,300 military and civilian logistics professionals operating from 105 locations worldwide providing an extensive array of integrated global logistics and contracting services to Navy, Marine Corps, joint operational units and allied forces across all warfare enterprises.

For more information, visit http://www.navy.mil, http://www.facebook.com/usnavy, or http://www.twitter.com/usnavy.

Fore more news from Naval Supply Systems Command Global Logistics Support, visit http://www.navsup.navy.mil/navsup/ourteam/navsupgls/news/ or http://www.facebook.com/navsupgls/.

For more news from Naval Supply Systems Command, visit http://www.navy.mil/.