A program analyst for the Navy Advancement Center (NAC) was announced, June 20, as Civilian of the Quarter (COQ) for the second quarter of 2018 at the Naval Education and Training Professional Development Center (NETPDC).

Winfred Greene, a former Navy chief personnel specialist and civil service veteran since 2015, received the award for his outstanding performance in facilitating enlisted advancement exam ordering and solving discrepancies during a period of reduced manning, and during peak branch operations.

Greene said he was totally honored by the COQ recognition, and appreciates his boss taking the time to acknowledge his work.

"This award was a very nice surprise, especially since I really enjoy giving back to the fleet that I once served in," said Greene. "It's very rewarding to be on this end of the phone... I was at one time the Sailor calling in and can understand the problems they are facing. It's very gratifying and I love my job."

NETPDC Commanding Officer Capt. Kertreck Brooks said Greene's outstanding efforts ensured that Sailors were able to progress in their careers as a result of Greene's efforts.

"Mr. Greene's knowledge and insight into the exam process enabled him to implement process improvement steps utilizing automating manual processes, which will result in huge man-hour savings for future exam cycles," said Brooks. "His organizational skills allowed him to temporarily manage a workload typically handled by three personnel, maintaining capability to respond to exam orders and discrepancies. He played a key part in advancing thousands of Sailors."

Jay Gulley, NAC branch head for exam ordering and discrepancies, and Greene's supervisor, said his work was not only outstanding, but is an integral part of the exam execution process.

"As one of two N321 staffers working in the exam ordering and discrepancies section in support of the 2018 spring exam cycles, he fielded more than 1,450 phone calls and 2,200 e-mails during the months of January to March 2018," said Gulley. "Mr. Greene also singularly processed over 190,000 exam orders in support of three exam cycles, during this period. Were it not for his efforts, the impact to Sailors could have been severe. His positive, can-do attitude makes every customer feel as if they were the only tasker on his plate, and that's a rare talent."

NETPDC's mission is to provide products and services that enable and enhance education, training, career development and personnel advancement throughout the Navy. Primary elements of the command include the Voluntary Education (VOLED) Department, the Navy Advancement Center, and the Resources Management Department.

For more information about the Navy Advancement Center and the Navy Enlisted Advancement System, visit http://www.facebook.com/Navy-Advancement-Center/.

For more information on NETPDC visit http://www.netc.navy.mil/netc/netpdc/Default.htm.

For more information, visit www.navy.mil, www.facebook.com/usnavy, or www.twitter.com/usnavy.

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